At Azure, we’re building a culture based on learning. We want to know what our customers want and what’s going to make their work and lives better. True innovation comes from a deep understanding of our customers' needs and aspirations. As one of the fastest-growing and highest-impact technologies in the world, Azure is at the forefront of shaping the future.

The Azure Cloud Experiences Studio is seeking a motivated and creative UX researcher who’s passionate about understanding customers, analyzing data, and excited to know about cloud computing. As a part of a multidisciplinary team, you’ll be working on delivering the next generation of experiences for Microsoft Azure. You will have opportunities to leverage a broad array of qualitative and quantitative research methods. As your product team creates new features, you’ll help them make decisions based on data and user perspectives. You bring your skills to your fellow collaborators with optimism, curiosity, and an open mind. We are working toward the vision of Azure as the World’s Computer, and we need your help.

In our team, we believe in the power of inclusion, diversity of ideas, work/life balance, and the joy of solving challenging problems.  We help large enterprises use Azure however and wherever they need it - in the cloud or on the edge - all at a huge scale. We strive for a collaborative culture where everyone can flourish and innovate, including in our own approaches to the ever-changing global climate and flexible work. Join us, and you’ll be a part of a passionate community of UX professionals, working on one of the most exciting and fastest growing products in the world.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You will collect and analyze UX data for a feature area, then share accessible insights that improve design and engineering processes for that feature area.

• You will collaborate in cross-disciplinary research efforts. This will involve mentoring other disciplines, providing research tools, recruiting programs for research, and helping put together large-scale customer learning events.

• You will leverage a wide range of research methodologies including usability studies, interviews, surveys, scorecards, competitive benchmarks, clickstream analytics, A/B testing, ethnographic field research, participatory designs, and user modeling.

• You will innovate on new methods and practices that contribute to the UX community within Azure and Microsoft.

• You will work in an agile development process and juggle multiple deliverables.

• You’ll need to be detail-oriented and thorough in your approach to research methodology, but flexible enough to work within time and product constraints.

• You will need to be a passionate advocate for our users throughout the development process and demonstrate how this leads to business value.

Qualifications

Required Qualifications:

• Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field

• 2+ years of experience conducting user research in tech companies with a proven record of having an impact on products.

• Experience with a broad range of research methodologies (usability studies, interviews, site visits, surveys, user modeling, card sorting, or related methods).

• A presentation of work demonstrating experience delivering UX research that results in product improvements and business impact.

Preferred Qualifications:

• Master's or Doctorate Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience

• 2+ years of experience within the technology sector and experience in research methods impacting both product direction and detailed experience design.

• Coordinating work on multiple products/releases

• Ability to work within tight timelines and with excellent project management skills

• Technical knowledge of cloud computing, IT, and computer programming

• Excellent oral and written communication skills with an ability to effectively communicate rich customer data and articulate the implications of research findings.

Additional Details:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .