Introduction

At IBM, our Project Managers excel by leading and coordinating a project team's overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management.

Your Role and Responsibilities

Who you are:

The Client Delivery Manager manages long-lasting partnerships with existing and new clients serving as primary point of contact, identifies new growth opportunities that will yield profitable GP / revenue, and leads tough contractual negotiations. Primary responsibility is to ensure account revenue/GP are met and expand commercial footprint with the client and also ensure smooth delivery of committed deliverables. You right person for this role should have over 12 years of experience working with FSS clients/captive units of these clients in the ISA region and should have excellent Program Management, Delivery Management, business management and stakeholder management skills. Client Delivery Manager is a person who should be self-driven and should be able to operate independently with minimal oversight to drive revenue/GP targets, oversee delivery operations and vendor/ecosystem partnerships. You will work in conjunction with Account Partner(s) and Delivery Project Executives in bringing the latest thinking in terms of automation/AI and innovation to improve the client's service Experience of managing large scale, multi-country delivery of technology services Leads with Integrity and directly influences Revenue, GP and controls DE Leakage to deliver what we promise with consistently high NPS relationship scores and high utilization.

What you'll do:

• Expand our base in the target account through strong relationship management, stakeholder management, building excellent rapport with client.

• Manage Delivery operations on ground working closely with the client on a day to day basis.

• Build trusted relationship with local ecosystem partners of IBM to help meet the delivery goals and objectives of the client engagements.

• Work under direct supervision of the Account Partner and Delivery Project Executive to help significantly grow IBM's portfolio in account

• Develop future skills through continuous learning, hands on application, and sharing expertise (digital credentials, patents, certifications).

• Cultivate high performing diverse talent and builds inclusive agile teams while growing their careers and relevant skills Is committed to coaching and enables meaningful work for practitioners through empowerment, continuous feedback and recognition.

• Act on client feedback in real time to increase value, build best practices, and improve credibility.

• Manages applications managed services contracts, including contractual cost, schedule, and service or product deliverables, while working with strategic vendor partners, and demonstrating models of collaboration.

• Manage programs contracted on Time & Material basis with key clients for support & enhancements for applications hosted across on-prem and cloud platforms.

How we'll help you grow:

• You'll have access to all the technical and management training courses you need to become the expert you want to be

• You'll learn directly from expert developers in the field; our team leads love to mentor

• You have the opportunity to work in many different areas to figure out what really excites you

Required Technical and Professional Expertise

• Candidate should be an Engineer with at least 12 years of experience in Financial Services

• Candidate should have worked with FSS Captives in the capacity of Program Manager driving key strategic initiatives and business management

• Should be proficient with MS Office tools and should have significant expertise in MS-Power point making impactful presentations and MS-Excel / Dashboarding tools to build and track KPIs and Metrics dashboard

• Candidate should be based in Hyderabad/ willing to work out of Hyderabad

Preferred Technical and Professional Expertise

• MBA qualification is preferred

• People Management experience is preferred

• Professional Certifications like PMP and CSM is preferred

• Candidate should be willing to travel on a need basis to client locations within India (

• Familiarity with Agile Delivery and DevOps

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.