Job Description

We are looking to recruit a senior and experienced engineer to the established Oracle Enterprise Manager support team. The successful candidate will be located in Bucharest. The engineer's main responsibility is to troubleshoot Enterprise Manager product problems and will be expected to work in partnership with customers, support engineers and developers. The successful candidate should be widely regarded as a subject matter expert in their current role and demonstrate the ability to resolve complex problems or identify acceptable workarounds. The candidate should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The candidate should be adept at building relationships across organizations and leveraging these relationships to resolve cross-product issues. A support engineer offers strategic technical support to assure the highest level of customer satisfaction. The Engineer is expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

TECHNICAL SKILLS

• Installing and Configuring OMS (Oracle Management Server)

• Installing and Configuring Management Agents

• OMS and Agent Upgrade & Patching

• Discovering Database Targets and other Oracle Targets

• Well versed with EM Console Features

• Troubleshooting OMS and Agent startup and agent unreachable issues

• Troubleshooting EM Performance

• Setting-up e-mail notifications

• Using Blackouts

• Using EM Console on day-to-day basis for Database Management & Monitoring activities

• Operating system knowledge

• Programming in C, Java, Perl, SQL/PL-SQL

• Good understanding of Support and Oracle diagnostics tool sets

• Oracle Database

• Application Server/Weblogic Server

Responsibilities

• Participate in weekend rotation and shifts;

• Works directly with customers and consults them on complex use of Oracle products;

• Participates in initiatives that improve overall product and documentation quality, product/platform testing, beta programs;

• Drives improvements in product quality, determines best practices and implements changes to improve productivity;

• Serves as Situation Manager on highly sensitive proactive and reactive Customer issues;

• Consults with Management in directing resolution of critical customer situations;

• Conducts training sessions, Formal Mentoring, Creation/Review of Knowledge Repository Articles

• Promotes the technical and professional development of others, i.e. mentoring others

QUALIFICATIONS:

• Technical degree BS Computer Science or in a related field, or proven professional and technical experience.

• Excellent English Language skills.

PERSONAL ATTRIBUTES:

• Self driven and result oriented

• Problem solving/analytical skills

• Effective communication (verbal and written)

• Focus on relationships (internal and external)

• Strong willingness to learn new things and share them with others

• Influencing/negotiating

• Team player

• Customer focused

• Confident and decisive

• Expertise (maintaining professional in own discipline)

• Enthusiasm

• Flexibility

• Organizational skills

• Coaching/knowledge transfer Ability

• Writing technical Bulletins

• Teaching technical Courses

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer